Voice Intelligent Anti-Fraud Analysis System_Products_Shanghai XK Digital Technology Co., Ltd.

Voice Intelligent Anti-Fraud Analysis System

By detecting emotions in voice, output risk level and risk score, assist relevant departments in making decisions such as lending and claims.

Product Features

Emotion Detection

The system uses unique emotion analysis algorithms to perform real-time online or offline emotion analysis on voice data and recognize multiple emotions. It helps credit review staff, collection staff, risk control staff, etc. make risk judgments.
Risk Assessment

After the voice analysis is completed, the system assesses the risk levels of the problem set as low, medium, or high, and evaluates the overall risk score of the entire conversation based on the pre-set problem set weights.
Data Dashboard

The data dashboard is only open to administrator privileges. Administrators can use the data dashboard to trace back the voice emotion analysis process, view risk assessment results, export data, etc.

Credit review staff conduct telephone interviews or access historical audio of customers and use the voice intelligent anti-fraud analysis system to perform real-time emotion detection and comprehensive risk assessment on customers to assist loan decision-making. The system significantly enhances the ability to prevent fraudulent methods such as false information, black and gray assets, and no longer solely relies on application form filling and credit review staff background checks.
Based on emotion analysis, the system can recognize high-risk customer groups to the greatest extent possible without significantly changing the admission rate. In combination with other Efficacy products, corresponding periodic and non-periodic monitoring plans can be set for customers to establish an early warning plan.
For customers who have incomplete applications or have been rejected in the past, proactive marketing can be conducted by using the voice intelligent anti-fraud analysis system to assess customer intentions and credit risk.

Product Advantages

Unperceivable Application

When performing voice emotion detection and analysis in the background, there is no contact with the customer, and no emotional resistance is generated. The detection can be accurately performed regardless of the gender, age, or language used by the test subject.
Real-time and Accurate Judgments

Using unique algorithms, the system analyzes key paragraphs, recognizes mental states, analyzes different types of pressure, cognitive processes, and emotional responses, thereby detecting various attempts and credibility.
Flexible Analysis Form

The system can objectively analyze audio data without logical thinking and can analyze all emotions involved in the conversation. It performs judgments through multi-angle questions and multi-level analysis, and outputs risk levels and comprehensive scores.
Flexible Analysis Form

The system can objectively analyze audio data without logical thinking and can analyze all emotions involved The system can objectively analyze audio data without logical thinking and can analyze all emotions involved in the conversation. It performs judgments through multi-angle questions and multi-level analysis, and outputs risk levels and comprehensive scores.
Efficient Operational Service

The system automatically analyzes and judges the test subject's responses, and the entire process does not require human intervention, saving approval time and improving approval efficiency.